Refund policy

Last updated: March 9, 2026

We want you to be happy with your Roundbol purchase. If something isn't right, here's how we handle it.

Returns

We accept returns within 30 days of delivery.

To be eligible:

Items must be unused and in original condition
All components must be included (stakes, game pieces, carrying bag, instructions)
Items must be in original packaging

Customers are responsible for return shipping costs on standard returns.

Non-returnable items

Products that have been used, played with, or show signs of wear
Products with missing components
Products returned after the 30-day window
Products damaged through misuse, abuse, or improper storage

Defective or Damaged Items

If your item arrives damaged in shipping or has a manufacturing defect, we'll make it right — no questions asked.

Contact us within 7 days of delivery with:

Your order number
Photos of the damage or defect
A brief description of the issue

We will cover return shipping for defective or damaged items. Once we confirm the issue, we'll send a prepaid return label and either:

Ship a free replacement, or
Issue a full refund (your choice)

For manufacturing defects discovered after 7 days but within 90 days of delivery, see the warranty section in our Terms of Service.

How to Start a Return

Email us at support@roundbol.com with your order number and reason for return
We'll respond within 48 hours with return instructions and a return authorization
Ship the item back to the address we provide (do not ship returns without authorization)
Once we receive and inspect the return, we'll process your refund

Please do not ship returns to our business address without contacting us first — unauthorized returns may not be processed.

Refunds

Refunds are issued to the original payment method
Refunds are processed within 5–7 business days of receiving and inspecting the returned item
Your bank or credit card company may take an additional 5–10 business days to post the refund to your account
Original shipping costs are non-refundable (except for defective or damaged items, where we refund the full order amount including the $9.99 shipping fee)

Exchanges

Since we currently offer a single product, exchanges for a different item aren't available. If your product arrived defective or damaged, we'll send a replacement at no cost (see "Defective or Damaged Items" above). For all other cases, we process returns as refunds.

Cancellations

If you need to cancel an order, contact us as soon as possible at support@roundbol.com. We can cancel orders that haven't entered processing yet. Once an order has shipped, it cannot be cancelled — please initiate a return instead.